Our Privacy Notice

INTRODUCTION

At StorageMart and Manhattan Mini Storage your privacy matters, and we are committed to the responsible use of any personal data you provide us. As a data controller, all personal information provided to us will be processed under regulation of any applicable data protection laws and as outlined in our Privacy Policy and Notice. Our Privacy Policy and Notice outlines:

GLOBAL PRIVACY POLICY AND NOTICE

  • Information We Collect
  • How We Use Information
  • How We Share Information
  • Retention Periods
  • Our Use of Cookies
  • Discounts and Promotions
  • Information Regarding Changes to this Privacy Policy and Notice

GDPR

  • Your Data Protection Rights Under GDPR
  • Enquiries, Issues, and Complaints Under GDPR
  • Contacting StorageMart About GDPR

CALIFORNIA, COLORADO, TEXAS, AND VIRGINIA PRIVACY NOTICE

GLOBAL PRIVACY POLICY AND NOTICE

Information We Collect

To provide our services, it is necessary to collect information from you as outlined in this Privacy Policy and Notice. We may do this through our website (ex. making an online “hold” or submitting customer information for email, phone, or text communication), via telephone or communications, or through in-person interactions (ex. when you visit a store to sign a rental or licence agreement).If you enter credit card information on the StorageMart domain, that information is sent directly from your browser to the third-party service provider we use to manage credit card processing, and we do not store it on our servers or have access to this information. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.

EXECUTING A RENTAL OR LICENCE AGREEMENT

When executing a self-storage rental or licence agreement we collect the following customer (or business) information:
  • Name
  • Complete address
  • Phone number(s)
  • Email address
  • Birthdate
  • Copy of Photo ID
  • Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
  • Payment details including bank or card information
  • If applicable, details identifying your business or vehicle (ex. information to store a vehicle or accept a package on your behalf)
  • Records of your interactions with us as a contracted customer

INITIATING SERVICE THROUGH OUR WEBSITE

When visiting our website, you may provide us with certain information to: receive communications regarding licensing a self-storage unit, “hold” a unit, or license a self-storage unit online. For these communications you may provide us with the following information:
  • Name
  • Complete address
  • Phone number(s)
  • Email address
  • Birthdate
  • Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
  • Payment details including bank or card information
  • Information you provide us regarding your customer preferences, wants, or needs (ex. information to store a vehicle or accept a package on your behalf); If you phone or email us, we may record any phone or call data your provide to us. The use of third-parties is sometimes needed to assist us with these services.

INITIATING SERVICE THROUGH TELEPHONE OR EMAILED COMMUNICATIONS

When phoning or email us, communications with you (ex. telephone calls, email, and SMS/MMS) may be recorded for training and quality purposes. Through phone or telephone, you may provide us with certain information to: receive further communications regarding licensing a self-storage unit, “hold” a unit, or license a self-storage unit online. For these communications you may provide us with the following information:
  • Name
  • Complete address
  • Phone number(s)
  • Email address
  • Birthdate
  • Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
  • Payment details including bank or card information
  • Information you provide us regarding your customer preferences, wants, or needs (ex. information to store a vehicle or accept a package on your behalf)

CUSTOMER ACCOUNT PORTAL

On the StorageMart domain you have the option to create an online customer account for account-management and payment purposes. If you create an account, the following information is accessible to you via your account portal:
  • Complete customer information
  • Information regarding your insurance or Value Coverage information (if applicable)
  • Payment receipts
  • Account history (ex. credit, payment description and amounts)
  • Current invoices

INFORMATION THAT IS AUTOMATICALLY COLLECTED

We automatically collect and store certain types of information about your use of our services, including information about your interaction with units, locations, content, and services available through StorageMart. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses StorageMart and other content served by or on behalf of StorageMart on other websites. If you visit our stores, some personal data may also be collected from entrance systems (ex. access-controlled keypads) or automated monitoring such as closed-circuit TV (more information on the retention of CCTV recordings located in paragraph five).

INFORMATION ABOUT ALTERNATIVE CONTACT PERSON(S) OR AUTHORIZED USERS

As a customer, you might provide us with details relating to one or more alternative contact person(s) and/or authorized users. Before providing us with someone’s details, you must check with them that they are happy to be an alternative contact person / authorized user and happy for you to provide us with their details and, if they are, you must draw their attention to this privacy policy and notice. If you have agreed to be an alternative contact person or authorized user for one of our customers, we will hold and process your personal data for these purposes and the relevant provisions of this privacy policy and notice apply to you.

How We Use Information

We or third-party companies we contract to process data on our behalf (more information on third-party data processing can be found below) may obtain and use your personal information for the following purposes:
  • Enter into contract with you for our services
  • Execute services in accordance with our self-storage rental or licence agreement
  • Provide notice to you in accordance with our self-storage rental or licence agreement or applicable self-storage regulations
  • Provide payments services, including invoices, receipts, late payment notices or similar items
  • Identify you to provide account services and maintenance
  • Make our website available to you and respond to the completion of any online forms (ex. request for information about renting a self-storage unit)
  • Where you have given us consent to provide you with promotional content (via mail, e-mail, or SMS/MMS messages)
  • Conduct market studies
  • Utilize cookies and collected information to analyze the use of our website and improve our website (more information on cookies below)
  • Comply with any legal obligations and laws.

PURPOSES FOR PROCESSING DATA

We may process your data for the reasons above for the following reasons:
  • Required for performing necessary items related to the performance of a contract or as required to initiate the process of entering a contract
  • Legitimate business interest to process the data and after careful evaluation as to offer appropriate privacy protection
  • You have given us consent to do so.

How We Share Information

The StorageMart corporate office is located in the United States, and for that purpose, data is stored and accessed in the United States. Most customer information we collect (whether in the United State, Canada or European Economic Area) is processed outside in the United States, even when only handled internally by us. When we transfer or process data outside of the United States (including Canada and the EEA), we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal data, including where appropriate putting in place contractual terms approved by the relevant regulatory authorities.

DATA IS SHARED WITH THIRD-PARTIES AS FOLLOWS:

We may share your personal data with:
  • Services that support business operations, such as payment processing, technology services (including electronic mail delivery)
  • Third-party insurance services for which you contract
  • Any person you have named as an account-holder or person(s) legally authorized to do business on your behalf.
We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Additionally, we will share personally identifiable information if we have a good faith belief that: (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, legal process (such as a court order or subpoena), request by law enforcement or governmental authorities; (ii) such action is appropriate to enforce the terms of your agreement with us, including any investigation of potential violations thereof; (iii) such action is necessary to detect, prevent, or otherwise address fraud, security, or a violation of our intellectual property rights or the intellectual property rights of others; or (iv) such action is appropriate to protect our rights, property or safety of our employees, affiliates, agents, contractors, other users of the Website, other users of our company’s services or others.

Retention Periods

We will store your personal data only for as long as we have a legitimate business interest or legal obligation to do so, including:
  • Retaining customer information as necessary for the performance of a contract
  • Record retention for legal or accounting obligations, and analysis of historical business operations.CCTV recordings are stored for a maximum of 30 days unless required to fulfill legal obligations or required for legitimate business interest (ex. investigating a breach of our self-storage rental or licence agreement).

Our Use of Cookies

Part of our dedication to providing the best possible customer experience is ensuring we keep pace with web development trends that can help us provide a better user experience on our website. You can read our full Cookie Policy online.

Discounts and Promotions

Promotions are subject to change at any time due to availability and our discretion. Offered only on select units. This offer applies only to the rental fee. Other restrictions may apply including taxes. Promotions may apply to the next calendar month or to the remainder of the current calendar month depending on the day of rental and local conditions. See contract for full details. We may offer additional discounts, sales, and limited time sales at any time.
  • 2020 "Spring Super Sale" will be available for a limited time from May 19 - May 31, 2020 on select units, while supplies last.

Changes to This Privacy Policy and Notice

We reserve the right to alter this privacy policy and notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy policy and notice by contacting us as dpo@storage-mart.com. Should you object to any alteration, please contact us.

GDPR

Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area, under certain circumstance, by law you have the right to:
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it
  • Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please use our contact details in paragraph ten. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Enquires, Issues, and Complaints (GDPR)
In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph ten.If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure.If you are a citizen of the EU and we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public for more information.
Contacting StorageMart (GDPR)
If you need to contact us about this policy and notice or any matters relating to the personal information we hold on you, you can do so via our Data Protection Officer, who may be contacted at dpo@storage-mart.com Data Protection Officer Ingleby HouseCrowhurst Road Brighton BN1 8AF

Further information (GDPR)
We hope that the contents of this privacy policy and notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments, or requests, please contact us as described in paragraph ten above. For citizens in the EU, whilst this privacy policy and notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

StorageMart California, Colorado, Texas, and Virginia Privacy Notice

StorageMart and its affiliates (hereinafter “StorageMart”or “we”) value the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the information of California, Colorado, Texas, and Virginia residents who use our Services (“Users,” ”you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

We collect Personal Data from California, Colorado, Texas, and Virginia residents and comply with the consumer privacy laws of California, Colorado, Texas, and Virginia. For the purposes of this Notice, “Personal Data” means information that is linked or reasonably linkable to a particular individual or household. However, the following categories of information are not Personal Data:
  • Publicly available information;
  • Deidentified or aggregated data; or
  • Information otherwise excluded from the scope of California, Colorado, Texas, and Virginia Privacy Law.

This Privacy Notice provides the following information to California, Colorado, Texas, and Virginia residents: :
  • Categories of Personal Data we collect;
  • Purposes for which we use Personal Data;
  • Categories of Personal Data we disclose to third parties;
  • Categories of third parties to which we disclose Personal Data; and
  • How California, Colorado, Texas, and Virginia residents can exercise their rights under California, Colorado, Texas, and Virginia Privacy Law:
o The rights to access, correct, or delete Personal Data;
o The right to obtain a portable copy of Personal Data;
o The right to limit the use of sensitive Personal Data in certain circumstances;
o The rights to opt out of targeted advertising, sales of Personal Data, or profiling; and
o The right to appeal our decisions about your requests.



Categories of Non-Sensitive Personal Data We Collect

The table below outlines the non-sensitive categories of Personal Data StorageMart collects about California, Colorado, Texas, and Virginia residents, what we use that data for, and whether and how it is shared with third parties.

We collect Non-Sensitive Personal Data:
  • Directly from our users
  • Inferences drawn from your interactions with our Services
  • From data brokers (“data brokers” are companies engaged in the business of buying or collecting Personal Data and selling it to other businesses)

Category: Identifiers

Examples and Purpose for Collections: Identifiers may contain the following: Identifiers may contain the following: name, address, birthdate, phone number, and email.
The purpose of collecting Identifiers is to facilitate entering into a contract for our services, ensuring accurate and efficient service provision. Additionally, Identifiers are collected to comply with statutory obligations, improve our services, and maintain effective communication with customers.
Profiling: We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects.
Targeted Advertising: We may share this information with advertising partners for targeted advertising purposes
Sale: We do not sell this information to third parties
Other Disclosures: We may share this information with Processors and Business Partners. We share Identifiers We share Identifiers to enable vendors to provide services on our behalf, support our business operations, and ensure the efficient delivery of services to our customers. This includes facilitating communication, managing customer accounts, processing payments, and complying with legal and regulatory requirements.
Retention Period: We retain this data until the user deletes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud

Category Internet/Electronic Activity

Examples and Purpose for Collections: Internet/Electronic Activity may contain the following: website usage and cookie data. We collect Internet/Electronic Activity to improve our services, enhance user experience on our website, fulfill consumer orders, and comply with statutory obligations. This information helps us analyze website performance, personalize customer interactions, and ensure the security and integrity of our online platforms.
Profiling: We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects.
Targeted Advertising: We may share this information with advertising partners for targeted advertising purposes
Sale: We do not sell this information to third parties
Other Disclosures: We do not otherwise share this information to third parties
Retention Period: We retain this data until the user deletes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud


CATEGORIES OF SENSITIVE PERSONAL DATA WE COLLECT

We do not Process any categories of Sensitive Personal Data

How We Use the Information We Collect

In addition to the purposes listed above, we may use the information we collect:
  • To provide, maintain, improve, and enhance our Services
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support
  • For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you
  • To detect and prevent fraud, and respond to trust and safety issues that may arise
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
  • For other purposes for which we provide specific notice at the time the information is collected

How We Share the Information We Collect

We share Personal Data with the following categories of third parties:

Processors. We may share any information we collect with processors retained in connection with the provision of our Services. These companies are only permitted to use this information on our behalf and according to our instructions. Our processors are not permitted to use your information for their own purposes.

Our Affiliates. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.

Our Business Partners. We may share relevant information about you with our business partners to provide you with exclusive offers for products and services that may interest you.

Our Advertising Partners. We work with third-party services to conduct advertising via cookies. These third parties may also collect information about your use of other websites, apps, and online resources. These partners include:

Please note that this list may be updated from time to time to provide you with the latest information. For more information about your choices regarding how these partners use your information, see the Your Choices section below.

We may also share your Personal Data with other parties for the following reasons:

As Required by Law. We may share your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may share relevant information with the appropriate third parties if you post any illegal, threatening, or objectionable content on or through our Services.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.

Consent. We may also share your information with your permission.

For more information on how we share the information we collect, see the Categories of Non-Sensitive Personal Data tables above. We do not sell Personal Data to anyone.

Your Rights and Choices

Our Communications.
From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages necessary to service User accounts after opting out of receiving promotional messages from us.

Cookies.
Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners.
Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at dpo@storage-mart.com.

Your Rights.
California, Colorado, Texas, and Virginia residents have the following rights under California, Colorado, Texas, and Virginia Privacy Law:
  • The rights to access, correct, or delete Personal Data;
  • The right to obtain a portable copy of Personal Data;
  • The right to limit the use of Sensitive Personal Data in certain circumstances;
  • The rights to opt out of targeted advertising, sales of personal data, or profiling;
  • The right not to receive discriminatory treatment for exercising your privacy rights; and
  • The right to appeal our decisions about your requests if you disagree with them.
Exercising Your Rights.
If you are a California, Colorado, Texas, and Virginia resident, you can submit a request to exercise your personal data rights under by making a request at https://requests.sixfifty.com/63ad-1207 or in California, by calling (866) 350-5900. Please be aware that we do not accept or process rights requests submitted through other means.

To protect your privacy, we may need to authenticate your identity before we respond to your rights request. We will verify your identity by sending an email with a link to complete the verification process. If you do not complete the verification process, we may be unable to process your request. Any information you provide to authenticate your identity will only be used to process your rights request and not for any other purpose.

We will respond to your rights request within 45 days (or within 15 days when required by US Privacy Law), and in certain cases we may inform you that we will need an additional 45 days to act on your request. If we suspect fraudulent or malicious activity on or from your account, we will delay acting on your request until we can appropriately verify your identity and the request as authentic. Also note that each of your rights are subject to certain exceptions that may permit or require us not to process your request.

We reserve the right to decline to process, or charge a reasonable fee for, requests from a California, Colorado, Texas, and Virginia resident that are manifestly unfounded, excessive, or repetitive.

Authorized Agents.
You may designate an authorized agent to make a rights request on your behalf. Your authorized agent may submit such a request by using the method(s) described above. We may require verification of your authorized agent’s authority in addition to the information we require for verification of your identity.

Notice of Right to Opt-Out of Sale/Sharing for Targeted Advertising

California, Colorado, Texas, and Virginia Privacy Law gives California, Colorado, Texas, and Virginia residents the right to direct a business that “sells” their Personal Data or shares it for targeted advertising purposes to stop selling and/or sharing their Personal Data at any time. As used here, “selling” means exchanging Personal Data with a third party for money or anything of value, and targeted advertising is the practice of displaying advertisements to a person that are selected based on that person’s activities over time and across non-affiliated websites or applications. In certain situations, and as detailed more fully above, we share for targeted advertising Personal Data with third parties. You can opt out of the sharing of your Personal Data for targeted advertising purposes by making a request at https://requests.sixfifty.com/63ad-1207.

Notice of Right to Limit the Use of Sensitive Personal Data

You have the right to limit some uses of Sensitive Personal Data. In general, you may direct companies not to use your Sensitive Personal Data except as necessary to provide goods or services you have requested or to further certain other exempt purposes. However, StorageMart does not Process any Sensitive Data.

Children’s Data

We do not knowingly collect or use the Personal Data of children under 16. If you believe that we have collected the Personal Data of a child under 16, please contact us at dpo@storage-mart.com.

Third-Party Content

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

International Visitors

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

Changes to this Privacy Notice

We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you by posting notification at storage-mart.com/about-us/privacy-policy. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.

Contact Us

If you have any questions, comments, or concerns about our processing activities, please email us at dpo@storage-mart.com.

Last updated: June 27, 2024