Accessing Your Storage Unit
We make it easy to access your belongings when it's convenient for you.
Access and Office Hours
WHEN ARE YOU OPEN?
Each location has specific office and access hours. You can find them on each location’s website. If you need help or assistance outside of these hours, you can always talk to a real person over the phone via our 24/7 customer care line.
WHAT’S THE DIFFERENCE BETWEEN OFFICE AND ACCESS HOURS?
Office hours are when the manager is onsite and available to assist you. Access hours are when you can access your storage unit. You may also see this referred to as gate hours in facilities that offer gate access. These hours will always be listed online and available via our 24/7 customer care line.
HOW DO I ACCESS MY UNIT?
Use your gate code or our bluetooth app during access hours depending on the process at your location. Not all locations have the same process for access, so you will want to make sure you know what to expect before your first visit. These details will be listed in your lease and online. You can also call 24/7 customer care or speak to the manager during business hours.
CAN I GET 24-HOUR ACCESS?
Yes, some locations do offer 24-hours access. Check with your local facility manager to find out if one is available in your area. Some facilities may offer extended access with approval from management. If this is something you will need, we ask that you speak with your location manager before signing your lease, as we cannot always guarantee this option.
IS THERE A LIMIT TO THE NUMBER OF TIMES I CAN ACCESS MY UNIT PER DAY OR MONTH?
No, there is no limit to your self storage access rate. This is especially helpful for commercial customers who may need to access supplies, tools, or inventory several times a day. While there is no limit to the number of times you can access your unit, many facilities do have specific access hours you will want to be aware of.
WHAT ARE YOUR ACCESS HOURS?
6 am to 10 pm is common, but access hours vary by location. If you have concerns about access hours, you can always discuss options with your local manager. Select locations offer extended access hours with approval from management.
HOW DO I GET INTO MY UNIT AFTER HOURS?
Ask the store manager about extended access if you need to get into your unit outside of normal access hours. This can be especially helpful for commercial customers who may need to start their day earlier or close-up later in the day. We want to make storage work for you, so please know that we’re here to help.
CAN I MOVE IN AFTER HOURS?
Yes, you may be able to move in after hours. Ask the store manager about extended access for your move-in day. Keep in mind that paperwork will need to be completed during office hours with your location manager, but we may be able to arrange a move-in time that suits you.